TERMS & CONDITIONS

Effective Date: August 1, 2026

Welcome to Gray Mountain Wellness ("we," "us," "our," or "Company"). These Terms & Conditions govern your use of [WEBSITE URL] and your purchase or use of products, educational materials, classes, coaching services, and other offerings provided through this website.

By accessing or using this website, placing an order, purchasing a product, registering for a class, or engaging in services provided through this website, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use this website or purchase products or services through it.

1. Business Information

Gray Mountain Wellness is a North Carolina-based herbal apothecary and wellness education business. For questions regarding orders, products, services, or these Terms & Conditions, please contact us at [email protected].

2. Nature of Our Business

Gray Mountain Wellness provides herbal products, apothecary goods, wellness products, educational materials, classes, workshops, and/or health education services.

Our offerings may include products classified as foods, dietary supplements, cosmetics, topical products, or other consumer goods. Different products may be subject to different federal, state, and local laws and regulations.

Product descriptions and intended uses will be provided on the applicable product page and product label.

3. No Medical Advice

The information provided through this website, including product descriptions, blog posts, articles, educational materials, classes, workshops, social media content, emails, and other communications, is provided for general educational and informational purposes.

This information is not a substitute for professional medical advice, diagnosis, or treatment.

Nothing on this website should be interpreted as establishing a nurse-patient, physician-patient, or other healthcare provider-patient relationship unless a separate professional relationship has been expressly established through a service specifically identified as a professional healthcare service.

Do not delay seeking medical attention or disregard advice from your qualified healthcare provider because of information obtained through this website.

4. Registered Nurse and Herbalist Disclosure

Andrea Little Gray is a Registered Nurse licensed in the State of North Carolina.

The use of the professional designation "Registered Nurse" or "RN" identifies professional licensure and professional background. It does not mean that every product, service, educational offering, or communication provided through Gray Mountain Wellness constitutes the practice of nursing.

When acting in the capacity of an herbalist, apothecary owner, educator, health educator, or wellness coach, Andrea Little Gray is not acting as your treating healthcare provider unless a separate professional relationship has been expressly established.

Our products are not prescribed medications.

Purchasing a product from this website does not establish a nurse-patient relationship.

5. Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, photographs, pricing, and other information are accurate.

However, natural products may vary in color, texture, aroma, flavor, appearance, and consistency from batch to batch.

We reserve the right to correct errors, update product information, modify products, or discontinue products at any time.

6. Individual Results

Individual responses to herbal products, foods, dietary supplements, topical products, and wellness practices vary.

We do not guarantee any particular health outcome, therapeutic result, or personal benefit.

Testimonials and customer experiences represent individual experiences and are not guarantees of future results.

7. Product Safety

You are responsible for reading all product labels, ingredient lists, warnings, directions, and instructions before using a product.

You should consult an appropriately qualified healthcare professional before using any product if you are pregnant, breastfeeding, taking medications,

managing a medical condition, preparing for surgery, or have questions regarding possible allergies, contraindications, or interactions.

You are responsible for determining whether a product is appropriate for your individual circumstances.

8. Orders and Payment

All orders are subject to availability and acceptance.

We reserve the right to refuse or cancel an order when permitted by law, including in cases of suspected fraud, pricing errors, inventory errors, or other circumstances requiring cancellation.

Payment must be received before an order is processed unless otherwise stated.

9. Pricing

Prices are subject to change without notice.

We reserve the right to correct pricing errors.

If an item is purchased at an incorrect price due to an obvious website or system error, we may cancel the order and issue a refund.

10. Shipping

Shipping policies, estimated processing times, and delivery information are provided in our Shipping Policy.

Once an order has been transferred to the shipping carrier, delivery timing may be outside our control.

Customers are responsible for providing an accurate shipping address.

11. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Return and Refund Policy.

Due to the nature of certain products, including consumable, ingestible, opened, or personal-use products, some items may not be eligible for return.

12. Intellectual Property

All original website content, written materials, photographs, graphics, logos, product descriptions, educational materials, classes, videos, and other content provided by Gray Mountain Wellness are protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, sell, or commercially exploit our content without prior written permission.

13. User Content and Reviews

If you submit a testimonial, review, photograph, comment, or other content to us, you represent that you have the right to provide that content.

By submitting content, you grant Gray Mountain Wellness permission to use, reproduce, display, and share that content for legitimate business and

marketing purposes, subject to applicable law and our Privacy Policy.

We reserve the right to remove content that is unlawful, abusive, defamatory, misleading, or otherwise inappropriate.

14. Third-Party Links

Our website may contain links to third-party websites.

We do not control or guarantee the accuracy, availability, privacy practices, or content of third-party websites.

Accessing third-party websites is at your own risk.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an "as is" and "as available" basis.

We do not warrant that the website will always be available, error-free, uninterrupted, or free from viruses or other harmful components.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Gray Mountain Wellness, its owners, employees, contractors, affiliates, agents, and representatives shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of this website, products, services, or educational materials.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Gray Mountain Wellness, its owners, employees, contractors, affiliates, agents, and representatives from claims, damages, liabilities, losses, and expenses arising from your misuse of the website or products, violation of these Terms, or violation of applicable law.

18. Governing Law

These Terms & Conditions shall be governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

The updated version will be posted on this website with a revised effective date.

21. Contact

Questions regarding these Terms & Conditions may be directed to:

Gray Mountain Wellness, PLLC

North Carolina, USA

Email: [email protected]